Disclaimer
Poet Labs is a supplier of laboratory research materials intended strictly for in-vitro and analytical research purposes. All products are provided for research use only and are not intended for human consumption, veterinary use, or clinical application.
Welcome to Poet Labs. These Terms and Conditions govern your use of the Poet Labs website, products, services, social media platforms, and related communications. By accessing our website, placing an order, or using our services, you acknowledge and agree to these Terms and Conditions, along with our Privacy Policy, Disclaimer, and other applicable legal notices.
If you do not agree with any part of these Terms and Conditions, you must not access or use our website or services.
Our platform is intended exclusively for qualified research professionals and individuals who meet the applicable age requirements.
Research Use Only and Lab Use Only
All products sold, listed, or displayed by Poet Labs are provided strictly for laboratory and analytical in-vitro research purposes only.
Our products are not intended to be used as drugs, food additives, cosmetics, dietary supplements, or for human or veterinary applications.
Our products have not been approved, cleared, or evaluated by the FDA or any other regulatory body for human or veterinary use. Any use outside the stated research purpose is strictly prohibited.
Products must remain in their original packaging and may not be repackaged, relabeled, redistributed, or used for unauthorized purposes.
Poet Labs is not:
- A compounding pharmacy
- An outsourcing facility
- A licensed drug manufacturer
The availability of any product on our website does not grant any license or right to use that product in a manner that violates applicable laws, regulations, patents, or other legal requirements.
Purchaser Responsibilities
By placing an order with Poet Labs, you certify that:
- You are a qualified professional, researcher, or institutional buyer operating in a lawful research environment.
- You understand and accept the risks associated with laboratory research materials.
- You will use all products solely for legitimate research purposes.
- You will not resell, repackage, relabel, or redistribute products for unauthorized use.
- You will follow all applicable laboratory safety procedures and laws.
- You are responsible for ensuring that your intended use complies with all applicable regulations.
All information provided on our website is for educational and informational purposes only and does not constitute medical advice, diagnosis, treatment, or instructions for personal use.
Laboratory In-Vitro Research
Products supplied by Poet Labs are intended solely for laboratory and analytical in-vitro research unless otherwise stated.
The purchaser is responsible for determining whether any product purchased is permitted for use, possession, storage, handling, and disposal within their jurisdiction, including compliance with applicable chemical and environmental regulations.
Waiver and Indemnification
By purchasing or using products from Poet Labs, you agree to indemnify and hold harmless Poet Labs, its affiliates, agents, owners, employees, and representatives from claims, damages, liabilities, expenses, and losses arising from misuse, unauthorized handling, storage, distribution, or disposal of our products.
You accept responsibility for your own research practices and compliance with all applicable laws and regulations.
By purchasing our research materials, you acknowledge that the products are intended solely for research purposes and are not approved for human or veterinary use.
You agree to release and waive claims arising from or connected to the purchase, possession, handling, or use of our research materials, to the extent permitted by applicable law.
Product Representations
Our products are not guaranteed to be sterile, pyrogen-free, or suitable for any particular application beyond their stated research purpose.
Poet Labs does not provide dosing instructions, health-related guidance, or guarantees regarding product performance for any specific application.
We reserve the right to:
- Decline transactions that may create regulatory or compliance concerns.
- Cancel an order when misuse is suspected.
- Refuse service to individuals or institutions that violate our terms.
- Limit purchases at our discretion.
Eligibility to Purchase
Purchasers must meet the applicable age requirements and possess appropriate credentials or qualifications where required.
By placing an order, you confirm that:
- You will comply with all applicable laws and regulations.
- You are purchasing solely for legitimate research purposes.
- You are not purchasing on behalf of a person or organization intending unauthorized use.
- You will not repackage, relabel, or redistribute our products.
Order Fulfillment
Orders are accepted at the discretion of Poet Labs and are subject to product availability.
Once payment has been successfully processed, an order confirmation will be provided.
Poet Labs reserves the right to cancel, modify, or decline an order due to inventory limitations, compliance concerns, payment issues, or other circumstances.
Orders are processed within a reasonable timeframe. Shipping timelines may vary depending on demand, destination, carrier, and fulfillment conditions.
Returns, Refunds, and Exchanges
If you receive a defective, mislabeled, or damaged product, please contact our support team within 7 days of delivery.
Refunds or exchanges may be provided on a case-by-case basis.
Please note:
- Shipping costs are non-refundable unless the issue resulted from an error on our part.
- Opened or used products are not eligible for return.
- Refunds will not be issued when unauthorized use is suspected.
- A return authorization must be issued before any product is shipped back.
- Approved refunds will generally be returned to the original payment method.
Pricing and Payments
All prices displayed on the Poet Labs website are listed in U.S. dollars and may be changed without prior notice.
Available payment methods may include:
- Credit and debit cards
- Bank transfers
By providing payment information, you confirm that you are authorized to use the selected payment method and that all transaction information provided is accurate.
Payment information is processed through applicable payment service providers. Poet Labs does not store credit card information on its own systems.
Payments
Payment for products and services must be completed in full before delivery.
Unpaid orders may be automatically cancelled after 24 hours.
Customers are responsible for providing accurate payment and billing information and ensuring that payments are completed on time.
Shipping Policy
Poet Labs ships only to locations where the sale and shipment of research materials are legally permitted.
Products are packaged securely using appropriate protective packaging intended to help maintain product integrity during transportation.
Customers are responsible for determining whether delivery and possession of the purchased materials are lawful within their jurisdiction.
Poet Labs is not responsible for delays, loss, or damage occurring after a shipment has been transferred to the shipping carrier. Claims relating to carrier loss or damage should be directed to the applicable carrier.
Cancellation
Order cancellation requests must be submitted before an order has been approved for processing.
Once an order has been approved and entered the shipping process, cancellation requests may no longer be accepted.
Storage and Handling Disclaimer
Products are supplied with the expectation that the purchaser is qualified to properly handle, store, and dispose of laboratory research materials.
Poet Labs maintains appropriate storage conditions for its inventory prior to shipment.
Upon receipt, the purchaser is responsible for following the appropriate storage and handling requirements for the product.
Intellectual Property
All content appearing on the Poet Labs website—including logos, branding, trademarks, product listings, certificates of analysis, graphics, images, and written content—is owned by or licensed to Poet Labs unless otherwise stated.
Unauthorized copying, reproduction, modification, redistribution, or commercial use of our content is prohibited without prior written permission.
Third-Party Links
Our website may contain links or references to third-party websites, services, or payment providers.
Poet Labs does not control or endorse third-party platforms and is not responsible for their content, privacy policies, terms, security, or practices.
Your use of third-party websites and services is subject to their respective terms and policies.
Limitation of Liability
To the maximum extent permitted by applicable law, Poet Labs shall not be liable for direct, indirect, incidental, consequential, or other damages arising from the use or inability to use our website, services, or research materials.
This may include losses related to misuse, unauthorized use, research data, contamination, equipment failure, or other consequences arising from the purchaser’s handling or use of the products.
Where liability is legally established, Poet Labs’ liability shall not exceed the purchase price of the product or products giving rise to the claim.
Force Majeure
Poet Labs shall not be responsible for delays or failure to fulfill its obligations due to circumstances beyond its reasonable control.
These circumstances may include natural disasters, regulatory actions, strikes, internet or infrastructure outages, supply-chain interruptions, government restrictions, civil disturbances, fires, floods, earthquakes, epidemics, quarantines, or other unforeseen events.
Where reasonably possible, Poet Labs will notify affected customers and take reasonable steps to resume fulfillment.
Compliance With Laws
Customers are solely responsible for ensuring compliance with all applicable local, state, federal, and international laws concerning the purchase, possession, use, storage, handling, and disposal of any materials purchased from Poet Labs.
Poet Labs does not guarantee that any particular product is legally permitted in every jurisdiction.
If a product is prohibited or restricted in your jurisdiction, you should not place an order.
Complaints
Any complaint regarding our products or services should be submitted to Poet Labs in writing with as much relevant detail as possible.
Where appropriate, supporting documentation may be requested to assist with reviewing and resolving the complaint.
Poet Labs will review complaints and seek to resolve legitimate concerns in a reasonable and fair manner.
Entire Agreement
These Terms and Conditions, together with our Privacy Policy, Disclaimer, and other applicable legal notices, constitute the complete agreement between you and Poet Labs concerning your use of our website and services.
They supersede prior or contemporaneous communications, representations, or agreements relating to the same subject matter.
Contact Us
If you have questions, concerns, or requests regarding these Terms and Conditions, please contact Poet Labs through our
WhatsApp ( 19999999999 )
